Contact: Employment & Internships

EMPLOYMENT

Thank you for your interest in employment at the Troy Savings Bank Music Hall! We are currently looking to fill the following open paid positions:

Title: Production, Stage Hand 

Status: Part Time, on call, variable scheduling

The historic Troy Savings Bank Music Hall (Troy, NY) is seeking motivated music lovers to join our team in a variety of roles that support the world class concerts on our stage. Positions are part time and/or on call with variable scheduling. Candidates should be proactive, self-motivated, conscientious, mature, and have good communications skills with staff, visitors, and artistic personnel.  A flexible schedule is required as activities are primarily nights and weekends and can involve long days.

Stage Hand

  • Loading and unloading of lighting and sound equipment, musical instruments, scenery, and other equipment from visiting artists and community groups
  • Setup of stage equipment to include platforms, choral risers, tables, chairs and music stands.
  • Assist sound department with backline and sound equipment set up.
  • Follows all stage, lighting or sound cues for performances.
  • Familiarity with theatrical equipment and materials and experience in at least one technical theatre field or audio-visual, or equivalent.
  • Possess working knowledge of theatrical lighting systems and the equipment involved. Spotlight operation experience a plus.

The above lists are short summaries of the duties for each position. Preferred qualifications include:

  • A love of the arts and or music, prior experience in a performing arts setting preferred
  • High School or equivalent education
  • Positive attitude and ability to interact professionally with the public, contractors, and other employees.
  • Ability to maintain composure and flexibility in a stressful situations.
  • Clean record and positive background check required.
  • Typical work schedule may include mornings, evenings, weekends, and holidays.
  • Ability to communicate effectively in English, in both written and oral forms, ability to follow verbal and written instructions.

To apply for any of the above positions, please send a letter and resume to:

Stacey Bridge
Associate Director
Troy Savings Bank Music Hall
employment@troymusichall.org

No phone calls, please.

The Troy Savings Bank Music Hall is a National Historic Landmark built in 1875. Famous for its world class acoustics, the Music Hall is owned by the Troy Savings Bank Foundation. The Music Hall seats up to 1175 and its programming includes rock, indie, jazz, choral, classical, world music, as well as comedy shows, symphony concerts, recitals, and other events.  EOE.

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Title: Box Office Representative

Status: Part Time Hourly, $12/hour

Reports To: Patron Relations Manager

FLSA Status: Non - Exempt

 

SUMMARY

The Troy Savings Bank Music Hall is seeking arts-loving and customer service oriented individuals to join our Box Office. The Box Office Representative serves as front line customer service between patrons and the Troy Savings Bank Music Hall.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Process single tickets, subscriptions, group ticket orders, memberships and gift cards via in-person, phone and online orders. Employ procedures and policies which provide excellent service to patrons, members, donors, volunteers and patrons with special needs.
  • Accurately process CDTA Navigator purchases in the CDTA POS System and ticketing system.
  • Maintain a positive, professional and user-friendly box office experience for patrons. This will include maintaining a thorough knowledge of events or performances taking place at the Music Hall.
  • Follow administrative and box office procedures to insure financial accountability and compliance.
  • Compliance with sales, customer service, ticketing, donation, and fulfillment policies and procedures as well as other company policies and procedures.
  • Work with Patron Relations Manager to monitor ticket sales and promotions success.
  • Provide general administrative support; greet and direct walk-in traffic, answer phones, distribute mail, maintain equipment and keep reception & office areas organized and professional.
  • Other duties as assigned by the Patron Relations Manager.

REQUIREMENTS

  • Must be able to work nights and weekends as necessary.
  • Be comfortable using phones, computerized ticketing system, e-mail, and Microsoft Office.
  • Have the ability to work in a fast paced environment with attention to detail.
  • Work well independently as well as in a team environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To apply for the Box Office Representative position, please send a letter and resume to:

Brittany Meegan
Patron Relations Manager
Troy Savings Bank Music Hall
brittany@troymusichall.org

No phone calls, please.

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Title: House Manager

Status: Part Time Hourly, $15/hour

Reports To: Director of Marketing

FLSA Status: Non - Exempt

SUMMARY

The historic Troy Savings Bank Music Hall (Troy, NY) is seeking a part time House Manager. Position is part time with variable scheduling. Candidates should be proactive, self-motivated, conscientious, mature, and have good communications skills with staff, visitors, artistic personnel, and other support such as security guards.  A flexible schedule is required as activities are primarily nights and weekends and can involve long days.

GENERAL RESPONSIBILITIES

  • Oversee Front of House operations for performances and events
  • Coordinate volunteer ushers to serve as ticket scanners, seating assistance, and program distribution.
  • Coordinate concessions and merchandise sales, including assignment of volunteer staff, inventory monitoring, and sales reconciliations.
  • Deliver excellent customer service to patrons and visiting artists. Ensure facility is safe, operational and presentable for performances.
  • Open and/or close facility according to master schedule; responsible for securing front of house at conclusion of events.
  • Monitor and report on facility conditions as needed: temperature, maintenance, and sanitation. Ensure cleanliness and safety of theater by checking seating areas, entrances, and restrooms.
  • Oversee patron seating and resolve problems or concerns in a prompt, professional, and courteous fashion. Enforce late seating or other special show policies as performance may require.
  • Take the lead in handling unforeseen or emergency situations.
  • Settle merchandise sales with artists as needed
  • Prepare reports: show summaries, incident reports, sales reports, and deposits.

PREFERRED QUALIFICATIONS

  • Professional and polished demeanor, positive attitude, detail and customer oriented.
  • Able to analyze problems and strategize for solutions
  • One year of experience coordinating a variety of events and activities at a professional theatre, live music venue, collegiate entertainment facility, or other large public use/entertainment facility.
  • Exceptional communication (verbal, written, interpersonal) and presentation skills.
  • Enjoy being an integral part of a small dynamic team.
  • Able to work irregular hours including nights, weekends, and holidays.
  • Knowledge of professional entertainment venue operating policies and procedures
  • Experience supervising teams
  • Crowd management experience/training
  • CPR/AED Training a plus

PHYSICAL DEMANDS

The employee is required to be mobile, talk, and listen in person and over the telephone. The employee must be able to use a computer with keyboard and view a standard size computer monitor. The employee is frequently required to stand. The employee must be able to lift and or move objects up to 50 pounds.

Accommodations
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of this position.

The Troy Savings Bank Music Hall is a National Historic Landmark built in 1875. Famous for its world class acoustics, the Music Hall is owned by the Troy Savings Bank Foundation. The Music Hall seats up to 1175 and its programming includes rock, indie, jazz, choral, classical, world music, as well as comedy shows, symphony concerts, recitals, and other events. EOE.

 

To apply for the House Manager position, please send a letter and resume to:

Karen Good
Director of Marketing
Troy Savings Bank Music Hall
karen@troymusichall.org

No phone calls, please.

 


 

INTERNSHIPS & STREET TEAM

NOW ACCEPTING APPLICATIONS FOR:  Fall 2019/Spring 2020

Box Office & Administrative Internship

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We are always looking for motivated music lovers to join our Street Team and help spread the word about our upcoming shows. If you are enthusiastic about live music and want to get involved in the concert scene, this is your chance! As a member of our Street Team, you will place posters and distribute postcards in high-traffic areas in and around the Capital Region. In return, you will become a part of our inner circle, among the first to hear about upcoming shows, and you may also qualify for free tickets, posters, merchandise, and more.

 

DUTIES AND RESPONSIBILITIES

  • Passing out/hanging up posters to promote upcoming shows at the Music Hall.
  • Distributing postcards.
  • Providing us with feedback about audience response in your area, marketing techniques that worked, and your overall promotional experience.
  • Announcing performances or on-sales via email (no spamming, please!), blogs, Facebook, Twitter, etc.

 

REQUIREMENTS

  • Reliable transportation is needed to pick up and distribute promotional materials. This does necessarily mean a car, but you will need to be able to get to the Music Hall on a semi-regular basis.
  • A digital camera or camera phone to email pictures of the materials you distribute at various locations in your area.
  • Facebook and/or Twitter accounts and knowledge of those networks is preferred.

 

In appreciation for their help, street team members can qualify for:

» Tickets to concerts.

» Opportunities to purchase tickets before they go on sale to the public.

» Access to special promotional materials, including posters and recordings.

» Music Hall merchandise.

» And more!

If you are interested in joining our Street Team, send us an e-mail at tia@troymusichall.org.

Please include your name and the neighborhood where you live, as well as other areas where you might be able to distribute posters and flyers. We’d also love to know about your relationship with music—favorite bands, genres, venues, etc.