Photo copyright 1996
The Troy Savings Bank.

To purchase tickets online click here.
Tickets are also available at the
Music Hall Box Office at
30 2nd Street
Troy, NY 12180

and by phone at
(518) 273-0038

E-mail inquiries:


Community Relations Manager
Karen Good


Please call
(518) 273-0038
during regular
box office hours:
Monday - Friday
10am to 5pm


Ticketing Information


Please check your tickets carefully for the correct event, date and time. The box office is not responsible for errors 48 hours after receipt. Please note that all sales are final and that we are unable to exchange tickets between events. Refunds are issued only in the event of artist cancellation. Handling charges are non-refundable.

Children are generally welcome, but for some shows The Hall can only allow in children above a certain age. Everyone, regardless of age, is required to have a ticket.

Box Office Information
The Box Office at the Music Hall opens 90 minutes prior to performances for in-person ticket sales only. Phones are not answered at that time, although relevant information may be provided on the recorded voice-mail message.

During business hours, the box office does business in our administrative offices, on the 2nd floor of 30 Second Street.

Seating areas and the upstairs lobby generally open one hour prior to performances. As a courtesy to performers and patrons, latecomers arriving after the concert has started may not be seated immediately.

Accessibility & Special Needs
The Music Hall lobby and the Parquet, Dress Circle & Wheelchair seating sections of the Troy Savings Bank Music Hall are handicapped accessible. Patrons requiring the elevator are advised to arrive early. Physical Assist dogs are welcome.

Personal Assisted Listening Receivers are available at no cost at the Concert Concierge Desk in the Music Hall main lobby and may be checked out with a valid ID.

Beeps, Buzzes, and Behavior
Patrons with cell phones or other personal electronic devices are requested to turn them off before entering the concert hall.

Snacks and soft drinks are available in the concession area but they must be consumed in the lobbies outside the concert hall. Only bottled water is permitted in the concert hall.

Cameras and recording equipment are not generally permitted. Smoking is not permitted anywhere in the building.


For information about gift certificates, group sales, and corporate or personal vouchers, call Brian at (518) 273-0038.


You may click on this picture for a larger chart, which will have seat numbers but is not color-coded for prices.

A Price Seating
  • First 9 rows of Parquet Left Center
           & Right Center
  • First 5 rows of Parquet Left & Right
  • Seats in the first 2 rows of the central
           sections of the Balcony (N, O, P)
  • All lower boxes

  • B Price Seating
  • All other Parquet seats
  • Most Dress Circle seats
  • Balcony seating including the first 2
           rows of Sections M & Q

  • C Price Seating
  • Back of the Dress Circle
  • Back of the Balcony
  • All upper boxes

  • D Price Seating
  • The Gallery

    Wheelchair Seating
    is in Dress Circle H & I

    No exchanges and no refunds.
    All dates, times and artists subject to change.

    Inclement Weather Policy: If the artist is in town and ready to perform, the performance will be held as scheduled, UNLESS a state of emergency has been declared by the Mayor, Governor, or other civil authority which would prevent the audience from traveling to the theatre. In such case, the performance will be postponed and an attempt will be made to reschedule it for a later date during the same season.

    Phone/Internet Orders Only
    $3.50 per ticket handling charge

    Arts Organizations
    which Use the Hall

    • Albany Symphony Orchestra
    • Troy Chromatic Concerts
    • Kinderhook Bank, presenting Music at Noon concerts
    • Empire State Youth Orchestra
    • Albany Pro Musica

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