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The Hall's Response to Covid-19

The Box Office will be staffed Mondays and Wednesdays from 10 AM - 3 PM. If visiting in-person, you are required to wear a mask. You may also call, (518) 273-0038. 

If you call during off hours, please leave a message. The Box Office is responding to all messages. Due to restricted hours, it may take up to a week to receive a return phone call. Thank you for your patience.

Friends of the Hall,

The way our 2019-2020 season ended could not have been predicted. Covid-19 has touched every aspect of our lives, and we hope that you have been able to stay home and stay safe. If you are an essential worker who has been out on the front lines, we thank you for your commitment and courage in the face of this crisis.

Writing this letter seems somehow surreal, yet we know it is important to keep our friends up to date on what is happening at the Hall. Looking at our immediate future, we don’t believe that the concert industry is coming back from this soon. The upside? As a nonprofit arts organization, well, we are used to a bit of adversity. Mind you, never at this historic level, but we are accustomed to finding creative solutions to unique problems. 

Live concerts are a communal experience. Streaming content can be wonderful and has been a welcome reprieve over the last few months. In fact, streaming has made us all appreciate more deeply the unique experience of sharing a performance together. To that end, we are working on ways to present you with live music.

We don't know when we will be able to welcome you back to the Hall again, but when we can, please know that we will use all appropriate measures to keep you safe. When that time comes, we will be ready, and your well-being, as well as the safety of our artists, volunteers, and staff will be our number one priority.

We are working hard to continue our mission and remain a viable, sustainable nonprofit organization. Unfortunately, we've had to make sacrifices along the way. We know we are not alone; others are facing equally daunting challenges, which is why your generosity and support has been humbling and appreciated. Thank you to the ticket holders who either donated their tickets back to us, or requested a gift card for use at a later date. And thank you to our patrons who contributed to the 145th Anniversary or Membership drives.

Thank you.


The complete list of postponed, rescheduled, and canceled spring performances:

Postmodern Jukebox - Wednesday, March 18 - will be rescheduled, TBD

An Evening with C.S. Lewis rescheduled to Sunday, September 27 - This performance is being rescheduled to a date in 2021, TBD

Whose Live Anyway? – Wednesday, April 15 - will be rescheduled, TBD

Amir Elsaffar’s Rivers of Sound – April 23 - Postponed

The Lift Concert Series presents The Westerlies – April 29 - Canceled

An Acoustic Evening with Lyle Lovett and John Hiatt - May 6 - Canceled

Howie Mandel, Live! - Rescheduled to September 23, 2020This performance is being rescheduled to a date in 2021, TBD

The Moth, True Stories Told Live - Rescheduled to October 6, 2020This performance is being rescheduled to a date in 2021, TBD

Zero -Steve Kimock, Greg Anton, Melvin Seals, Pete Sears, & Hadi Al-Saadoon - Rescheduled to November 20, 2020This performance is being rescheduled to a date in 2021, TBD

If you are a ticket holder to a show that is postponed, you may hold on to your ticket, it will be valid for the rescheduled date. If you cannot use your tickets for a rescheduled performance, you can apply the balance to a Music Hall gift card or consider returning them to us as a tax-deductible donation to help us survive this difficult situation. A measure in the Families First Coronavirus Response Act grants taxpayers an above-the-line deduction for up to $300 in charitable donations starting in 2020. So, even if you don’t normally itemize your charitable contributions, you can get credit for this gift on your taxes.

We’ll keep you informed on additional changes to our performance schedule. If you have any questions, please contact the Box Office at 518-273-0038 or at boxoffice@troymusichall.orgThere may be a delay in our response, we thank you in advance for your patience and understanding.

Music has the power to shine light into darkness.  The future is bright but only if we stay strong, stay connected, and work together.


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