Shows and Tickets: Box Office Info

Box Office Hours:

Regular Box Office Hours - In the Administrative Office (30 Second Street, Troy - 2nd Floor)
Monday through Friday 10AM to 5PM.

In the Music Hall Box Office (32 Second Street, Troy - inside the street lobby)
Weekdays with performances, the Box Office will open 90 minutes before show time in the Music Hall.

On Saturdays and Sundays with performances, the Box Office will open 4 hours before the show starts for ticket orders by telephone only. Patrons can visit the Music Hall Box Office 90 minutes before the show to purchase tickets in-person. Weekend hours are limited and are subject to change based on performances. Please call ahead at (518) 273-0038 before making a trip to purchase tickets on these days.

Seating areas and the upstairs lobby generally open one hour prior to performances. As a courtesy to performers and patrons, latecomers arriving after the concert has started may not be seated immediately.

Use (518) 273-0038 to reach us, thank you!

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Accessibility & Special Needs:

The Music Hall lobby and the Parquet, Dress Circle & Wheelchair seating sections of the Troy Savings Bank Music Hall are handicapped accessible. Patrons requiring the elevator are advised to arrive early. Physical Assist dogs are welcome.

Personal Assisted Listening Receivers are available at no cost at the Concert Concierge Desk in the Music Hall main lobby and may be checked out with a valid ID.

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Other Information and Guidelines:

All online and phone orders that include an event taking place less than 7 days before the event will be held for pick-up at our Will Call window (available 90 minutes before the performance) or during regular business hours at our Administrative Offices; Monday to Friday, 10am to 5pm.

Snacks, soft drinks, beer and wine are available at concessions, but only bottled water is permitted in the concert hall.  Other food and drink must be consumed outside the concert hall. Concessions counter is CASH only.

Professional-grade cameras and recording equipment are not generally permitted. Patrons with cell phones or other personal electronic devices are requested to turn them off before entering the concert hall.

Smoking is not permitted anywhere in the building.


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For information about gift cards, group sales, and corporate or personal vouchers, call the Box Office at (518) 273-0038.

ALL TICKET SALES ARE FINAL.  No exchanges and no refunds.  All dates, times and artists subject to change.

Inclement Weather Policy: If the artist is in town and ready to perform, the performance will be held as scheduled, UNLESS a state of emergency has been declared by the Mayor, Governor, or other civil authority which would prevent the audience from traveling to the theatre. In such case, the performance will be postponed and an attempt will be made to reschedule it for a later date during the same season.

Phone/Internet Orders Only $4.00 per ticket handling charge.
Please note: Fee Policies and/or Box Office Policies are subject to change without notice.