Box Office Information
Tickets are available online 24/7: tickets.troymusichall.org
The Box Office is currently open for limited operations Monday - Friday, 10 AM - 3 PM by calling (518) 273-0038 or visiting us at 30 Second St., Troy.
Regular Box Office Hours –
In the Administrative Office (30 Second Street, Troy - 2nd Floor)
Monday through Friday 10AM to 3PM.
Day of Show Box Office Hours –
In the Music Hall Box Office (32 Second Street, Troy - inside the street lobby)
For most performances, the Box Office will open 90 minutes before show time in the Music Hall.
For Saturday and Sunday performances, the Box Office will open 3 hours before the show starts for ticket orders by telephone only. Patrons can visit the Music Hall Box Office 90 minutes before the show to purchase tickets in-person.*
*Weekend hours are limited and are subject to change based on performances. Please call ahead at (518) 273-0038 before making a trip to purchase tickets on these days.
The Music Hall lobby and the Parquet, Dress Circle & Wheelchair seating sections of the Troy Savings Bank Music Hall are handicapped accessible. Patrons requiring the elevator are advised to arrive early. Physical Assist dogs are welcome.
Personal Assisted Listening Receivers are available at no cost at the Concierge Desk in the Music Hall lobby and may be checked out with a valid ID.
Other Helpful Information:
Concessions: Snacks, soft drinks, beer, and/or wine are available at concessions, but only bottled water is permitted in the concert hall unless the beverage is in a theatre-approved cup.
Photo & Video: It is the policy of the Troy Savings Bank Music Hall that audio, video, and photographic recording is permitted at most performances, as long as it is for personal use and not for commercial gain, and the recording is made using personal electronic equipment, such as a smartphone or a small personal camera, and the recording is made discreetly from your seat. Flash photography is never permitted. It is distracting and often dangerous to the performers. Professional gear, such as but not limited to photographic equipment with detachable lenses, video equipment with a stand or tripod, and audio equipment with a detached microphone is not permitted. Persons making audio, video, or photographic records of a performance whose activities disturb the enjoyment of the performance by other audience members may be asked to cease such activities or be subject to ejection. The Music Hall shall be the sole arbiter of what equipment and activities are permissible and not permissible under this policy, and the Music Hall reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities.
Smoking or vaping is NOT permitted anywhere in the building.
ENJOY THE SHOW!
The Troy Savings Bank Music Hall recognizes the value of flexibility for all ticketholders. Our refund policy is as follows:
May request a refund up to 7 days before the performance takes place by calling the Box Office at (518) 273-0038 during regular business hours.
Members of the Music Hall & Troy Chromatic Concerts Subscribers:
Supporter ($150+) Level & Above can request up to 90 minutes before the start of a performance.
Friend ($75) & Senior ($50) Levels can request a refund up to 24 hours before the start of a performance.
Troy Chromatic Concerts Subscribers can request a refund up to 24 hours before the start of a performance for all Troy Chromatic Concerts presentations.
The Troy Savings Bank Music Hall will adhere to applicable NYS Department of Health mandates. Events, dates, and times are subject to change. Service fees (phone/online processing fee, facility fee, mailing fee, VIP upgrades, etc.) are non-refundable.
No Show Policy: For a refund of the ticket value, refund requests must be made at least 7 days in advance of the show, unless you are a member of the Music Hall, by calling the Box Office at (518) 273-0038. If you do not show up for the scheduled performance, no refund will be issued, as our ability to fill the seat(s) will have been lost.
Refunds will be processed to the original method of payment used at the time of purchase. If your credit/debit card has expired, you will be contacted by phone to provide new expiration information or, if necessary, a refund via check may be requested or processed and mailed to the address on file.
We may occasionally offer tickets at a discount after the original on-sale date. These discounts are not retroactive; the difference in cost will not be refunded.
Rescheduled/Postponed Events: If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Ticketholders will receive email notification with more information regarding the event. If you have not received notification, please call our Patron Relations team at (518) 273-0038.
Exchanges: You may request an exchange of tickets, instead of a refund, of equal or higher price. If the price of the ticket is higher when exchanging to a new performance and/or date than the previously purchased ticket(s), you will be charged the difference in pricing at the time of exchange. Exchanges are not available for: (a) tickets purchased through resale or the secondary ticketing market, (b) VIP and other premium tickets, or (c), tickets for events that are less than 7 days away unless you are a member of the Music Hall.
Outside event organizers/promoters (‘Renters’ of the Hall) may have their own refund and box office policies for their ticketed events. Please call our box office during normal business hours at (518) 273-0038 to determine if the above policies and procedures apply to your ticket.
Performances excluded from the Music Hall's refund & exchange policy:
- Bach at New Year's LIVE!
All Sales are FINAL. No refunds. No Exchanges.
$4.00 per ticket Processing Fee, not to exceed $16 per order.
$2.00 per ticket Facility Fee.
$2.00 per order Mailing Fee, for purchases mailed to patron.
At the Box Office:
A $2 per-ticket Facility Fee is applied to all tickets. Processing Fees and Group Order Fee is waived when purchasing in-person at the Box Office.
TICKET RE-PRINT FEE: $2.00 per Ticket, not to exceed $10 per order.
GROUP ORDER FEE: $10 per Order (in place of single ticket processing fees.)
SUBSCRIPTION PROCESSING FEE: $8 per Subscription (online, at the Box Office, over the phone and for mailed/faxed orders.)
Please note: Fee Policies and/or Box Office Policies are subject to change without notice.
If you have any questions or concerns, please call the box office to speak with an associate at (518) 273-0038.