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Box Office Information

Tickets are available online 24/7:

By Phone: The Box Office will be open to the public and for phone calls (518) 273-0038, on Mondays from 10 AM - 3 PM. 

If you call during off-hours, please leave a message. The Box Office is responding to all messages. Due to restricted office hours, it may take up to a week to receive a return phone call. Thank you for your patience.

Regular Box Office Hours –

In the Administrative Office (30 Second Street, Troy - 2nd Floor)
Summer Box Office Hours Monday through Thursday 10AM to 5PM.

Day of Show Box Office Hours –

In the Music Hall Box Office (32 Second Street, Troy - inside the street lobby)
For most performances, the Box Office will open 90 minutes before show time in the Music Hall.

For Saturday and Sunday performances, the Box Office will open 4 hours before the show starts for ticket orders by telephone only. Patrons can visit the Music Hall Box Office 90 minutes before the show to purchase tickets in-person.*

*Weekend hours are limited and are subject to change based on performances. Please call ahead at (518) 273-0038 before making a trip to purchase tickets on these days.


The Music Hall lobby and the Parquet, Dress Circle & Wheelchair seating sections of the Troy Savings Bank Music Hall are handicapped accessible. Patrons requiring the elevator are advised to arrive early. Physical Assist dogs are welcome.

Personal Assisted Listening Receivers are available at no cost at the Concierge Desk in the Music Hall lobby and may be checked out with a valid ID.

Other Helpful Information:

Concessions: Snacks, soft drinks, beer and/or wine are available at concessions, but only bottled water is permitted in the concert hall unless the beverage is in a theatre-approved cup.

Photo & Video: It is the policy of the Troy Savings Bank Music Hall that audio, video and photographic recording is permitted at most performances, as long as it is for personal use and not for commercial gain, and the recording is made using personal electronic equipment, such as a smart phone or a small personal camera, and the recording is made discreetly from your seat. Flash photography is never permitted. It is distracting and often dangerous to the performers. Professional gear, such as but not limited to photographic equipment with detachable lenses, video equipment with a stand or tripod, and audio equipment with a detached microphone is not permitted. Persons making audio, video or photographic records of a performance whose activities disturb the enjoyment of the performance by other audience members may be asked to cease such activities or be subject to ejection. The Music Hall shall be the sole arbiter of what equipment and activities are permissible and not permissible under this policy, and the Music Hall reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities.

Smoking or vaping is NOT permitted anywhere in the building.



No refunds or exchanges. All dates, times and artists subject to change.

Inclement Weather Policy: If the artist is in town and ready to perform, the performance will be held as scheduled, UNLESS a state of emergency has been declared by the Mayor, Governor, or other civil authority which would prevent the audience from traveling to the theatre. In such case, the performance will be postponed and an attempt will be made to reschedule it for a later date during the same season.

Patrons who opt out of attending a show due to inclement weather will not be granted refunds. Ticketholders may have the opportunity, for an additional surcharge, to exchange their tickets to another performance within the current season depending on availability and/or presenting organization by calling our Box Office as soon as possible at (518) 273-0038.

Online/By Phone/Mail/Fax:
$4.00 per ticket Processing Fee, not to exceed $16 per order.
$2.00 per ticket Facility Fee.
$2.00 per order Mailing Fee, for purchases mailed to patron.

At the Box Office:
A $2 per-ticket Facility Fee is applied to all tickets. Processing Fees and Group Order Fee is waived when purchasing in-person at the Box Office.

TICKET RE-PRINT FEE: $2.00 per Ticket, not to exceed $10 per order.
EXCHANGE FEE (Members of the Hall Only): $2.00 per Ticket, not to exceed $10 per order.
Please note: Rental organizations are excluded from our exchange policy.
GROUP ORDER FEE: $10 per Order (in place of single ticket processing fees)
SUBSCRIPTION PROCESSING FEE: $8 per Subscription (online, at the Box Office, over the phone and for mailed/faxed orders)


Please note: Fee Policies and/or Box Office Policies are subject to change without notice.

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